Domestic Contract Terms & Conditions
1. General Terms
This agreement contains the terms and conditions that apply to your purchase from AWD on
products and services provided to you the customer. By accepting delivery of products and/or services, the Customer agrees to be bound by and accept these conditions. No variation to these terms and conditions shall form part of any contract unless specifically accepted by AWD in writing. These terms and conditions are subject to change at any time, at AWD’s sole discretion.
2. Billing and Payment Terms
A). The price of the service provided shall be the Company’s price ruling at the date of customer application process.
B). The Company will provide written notification to the Customer in advance of any change to domestic service charges
C). AWD may for operational reasons change its billing method and frequency after prior notification to the Customer. We reserve the right to issue bills in a paperless format and we may impose an administration charge for the issue of a paper bill. This charge will not exceed €8.50 on an annual basis
D). The Company may, without notice, suspend the service to the customer wholly or partially if the service cost is outstanding for 14 days after the invoice date. In the event of overdue payments, the customer agrees to pay all collection and other costs incurred by AWD in the settlement process.
E) If the chosen method of payment is by Direct Debit the Customer must ensure that the Bank Account details provided are from a current account which can accept Direct Debits. In the event of a cancellation of a direct debit instruction the Customer shall duly notify the Bank and the Originator -AWD in writing of such cancellation. As a member of the Direct Debit Scheme, in which Banks and Originators of Direct Debits participate, if it is established that an unauthorised Direct Debit was charged to a customer account, the Customer is guaranteed a prompt refund by their Bank of the amount so charged. It is the responsibility of the Customer to advise the Company in writing of any change to Bank account details provided on the original direct debit instruction. AWD reserves the right to impose an administration charge of up to €10.00 on any/each unpaid direct debit instalment. The Customer will be notified in writing of the unpaid amount including administration charge. An alternative
payment is required by AWD for the full sum owed within seven working days from date of unpaid direct debit notification.
F). The Customer may change from one charging option to another with effect from the beginning of any charging period by telephoning the company on 0402 36161 or by delivering written notice – postal or email. It is incumbent upon the customer to ensure the company has received this notification.
G). In the extremely unlikely event that the bin weighing systems fails, and we empty your bin, we will only charge you based on your average weights over the previous 3 collections.( Only applicable to those on a pay by weight service)
H). The Company will not accept any liability if the bin(s) is moved to a different location without prior notice to The Company.
3. Service Agreement
A). This Contract is personal to the Customer. The Customer shall not, except with AWD’s written
consent or in accordance with the Company’s standard transfer procedures, assign or otherwise
transfer the Contract in whole or in part. Part or full payment will be deemed as acceptance of terms and conditions as detailed herein
B). This agreement may be terminated by either party giving to the other at least 30 days written notice.
C).AWD may modify or suspend the service wholly or partially, with or without notice, if such action
is deemed necessary by the Company (e.g. Health & Safety, Security or other valid reasons) or if the
company is requested by an authorised authority.
D). The Company will only service Wheelie Bins that are presented on the kerbside.
E). Bins must be left on the kerbside before 6am on the day of collection.
F). The late presentation of a Wheelie bin will not be serviced until the next scheduled collection date for that given waste type.
G). In such case where service is not carried out on the day specified in the collection schedule the
Company reserves the right to reschedule the visit to the next reasonable opportunity for such service
and no claim shall lie against the Company by the Customer in this respect.
H) Wheelie bins provided to the Customer remain the property of AWD and may only be
serviced by the company. AWD may, without notice, remove its wheelie bins if presented for
collection and/or for the use of another waste company. In the event of AWD Equipment being lost or stolen, the Customer shall immediately notify the company and shall remain liable for the cost of replacement bins. A charge of €25 per bin will apply.
I) .AWD may impose an Increased Monthly Standing Charge and/or Increased per Lift Charge on Pre-Pay Card accounts where the general waste bin is presented less that once every 4 weeks. The Company will provide written notification to the Customer in advance of any change to domestic service charges. In order to ensure non interruption of service a minimum balance of €14 must be kept on pay by use customer accounts
4. Termination of Service
A).This Contract may be terminated by giving at least 30 days written notice either by email or letter. The company will only accept notification regarding change or cancellation of the customer contract from the householder and not from any unauthorised third parties.
B) The termination date of a contract must coincide with the last date of billing period. If a contract is
terminated before the minimum contract term of 12 months , the following cancellation charges will apply; (i) early cancellation fee of €25 (ii) surcharge of €25 per bin for returning and cleaning the bins.
C). The company will only issue refunds on receipt of the required written termination notification (See 4(a))and the return of the company’s wheelie bins, empty of all waste. The refund claim period is valid for 30 days from the return date of the company’s wheelie bins.
D) Where a direct debit instruction is terminated before the final payment is made, the Customer is liable for a minimum charge of €100, or for all reasonable administration and legal costs incurred by the company in recovering your final payment.
F) An account will not be terminated until such time as the AWD wheelie bins are removed from the
Customer’s premises and any monies owed on the account is paid in full.
These conditions shall be construed in accordance with and governed by Irish Law.